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Help Desk Technician

Location : Deep River, CT
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 2
Required Education : Diploma
Travel : No
Relocation : No

Job Description :

This is a 7 month contract position within a school district. All candidates must pass a level 2 background check to be considered for the role.

Responsibilities include:

  • Installation, repair, maintenance or replacement of network hardware and software.

  • Installation, repair, maintenance or replacement of audio and video hardware.

  • Installation and support of software applications.

  • Maintenance of student and staff directories Creation and maintenance of official school web pages.

  • Implementation and maintenance of network security: passwords, file access.

  • Maintenance and verification of school hardware and software inventory.

  • Technical training of staff in combination with others.

  • Implementation and maintenance of broadcast station.

  • Maintenance of school phone system.


Required Qualifications :


  • High School diploma, some formal post high school training.

  • Proficient in Mac, Windows and Chrome OS platforms.

  • Significant knowledge of mobile devices and mobile device management systems.

  • Extensive knowledge of Google Suite and Microsoft Office.

  • Extensive knowledge of Smartboards and Interactive Smart panels.

  • Experienced with Cisco phone systems: Cisco CME and Cisco CUE.

  • Proficient working knowledge of network hardware: network switches and access points.

  • Conversant with networking protocols: TCP/IP, DNS, FTP, and SMTP, among others.

  • Proficient working knowledge of Windows server platforms.

  • Knowledge of Internet use and website development and maintenance.

  • Trained in hardware and software installation and repair.

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