Director of Enterprise Applications
Director of Enterprise Applications
Reporting to the Chief Information Officer, the Director of Enterprise Applications is responsible the selection or development, and support, of new and existing College enterprise systems. Technologies in use include Jenzabar CX, JICS 9, Cognos, Slate, CBORD, D2L Brightspace, Ad Astra, and other systems which meet specific needs, in addition to custom portlets written for the College intranet. The college is in the process of moving to Slate for Admissions and subsequently plans to review the finance and student systems for possible replacement.
Leadership. The Director of Enterprise Applications must be aware of trends in the field as well as the needs of the college and must bring the two together as the technology becomes cost-effective. He or she is responsible for setting priorities for the team which align with the priorities of the institution. Technology decisions must serve the college into the future.
Management. The Director leads a team of 5-6, and works closely with Enrollment Management Data Services. The director is responsible for mentoring and professional development of staff and allocation of responsibilities. The team currently includes a senior systems analyst/programmer, two systems analysts/web developers, a business analyst, and the system administrator for CBORD and Brightspace.
Project management. The director is the lead on major projects and is responsible for the success of smaller projects. He or she must ensure that good project methodologies are followed and that the team communicates effectively with itself and the relevant functional area(s).
Application development. The director is responsible for ensuring that the team delivers quality work at all phases of an enterprise systems project.
Application support. Enterprise Systems supports Slate for Admissions, Jenzabar CX for finance and student, Cognos for reporting, and more than 30 other third-party systems which meet specific needs, in addition to custom portlets for PrideNET and the scripts that integrate these systems. The systems cover different generations of technology and the director must ensure that the college is able to support a range of older and newer technologies.
External relations. The director serves as the primary liaison between third-party vendors, state and local regulatory and contract offices, college staff, and counterparts in other colleges relative to enterprise systems.
Communications/documentation/training. The director is responsible for ensuring the quality of communications between the team and the rest of campus, that new systems and processes are documented, and that adequate training is provided to new system users.
Customer service. The director must ensure that a reasonable standard of customer service is provided. Emergencies must be handled appropriately, and College staff need to understand the timetable on which they might reasonably be able to expect a response to their requests.
• Bachelor's degree or equivalent combination of education and expertise.
• More than 5 years' directly-related experience.
• Proven track record of effectively accomplishing projects and managing people.
• Strong computer programming and logic skills.
• Experience maintaining application systems in a mid-size enterprise environment.
Preferred Work Experience:
• Experience supporting enterprise systems in higher education.
• Three+ years' experience managing teams and/or projects.
• A leadership role in an ERP implementation or conversion.
• Experience with web portal/portlet design/programming.
• Experience with web-based enterprise systems.
Preferred Technical Experience:
• SUSE Linux, Perl, Oracle, SQL, Web Frameworks, APIs, Informix
• Team Foundation Server or other source code management / version control system