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Director, Client Technology Services

Job Type : Direct
Hours : Full Time
Required Years of Experience : 10+
Required Education : Bachelors in Electrical or Computer Engineering
Travel : No
Relocation : No

Job Description :
Our client is a tech start-up based in New York seeking IT executives with a background in healthcare insurance.


What You'll Be Doing

    • Managing and developing the Client Support technical team responsible for managing client integrations

    • Interfacing with vendor partners to manage resource capacity, quality and velocity of deliverables, planning for client annual business event support

    • Supporting team members on client engagements in gathering integration requirements, providing technical recommendations, and implementation plans, milestones, tasks and updates

    • Ensuring technical integration leads partner effectively with Solution Architects to follow agreed architectural approach

    • Ensuring each implementation adheres to their technology, API and data standards

    • Establishing functional best practices and ensuring adherence during each client implementation 

    • Working closely with solution architecture and client delivery teams to ensure client satisfaction is achieved on each implementation

    • Providing continual feedback for technical feature development to Product, Architecture and Core Engineering teams

    • Managing allocations and deliverable commitments to team members dedicated to client implementations

    • Providing coaching and career path planning for each team member


Required Qualifications :


    • Bachelor's Degree in engineering, Computer Engineering, Computer Science or related field

    • 5+ years of experience leading and mentoring others on software engineering best practices

    • 10+ years of technology experience, specifically software development, solution architecture or systems integration 

    • 5+ years of health insurance industry experience

    • 3+ years of experience working with Restful APIs and API Gateways such as Apigee, Mulesoft, etc.

    • Ability to lead and deliver on complex projects

    • Experience working with a variety of integration approaches, including Restful APIs, GraphQL APIs, Message Queueing, SFTP, Streaming, etc.

    • Experience working with Healthcare Payer Core admin systems such as Facets, HealthEdge, QNXT, etc.

    • Experience with HIPAA EDI transactions such as 834, 837, 27x, etc.

    • Experience with IAM platforms such as OKTA, Auth0, Azure AD, AWS Cognito, etc. and standards such as SAML2 and OIDC/OAuth

    • Experience with Business Process Management and Business Rule Engines

    • Experience working in public cloud-based infrastructure such as AWS, GCP or Azure and familiarity with the various technical services

    • Understanding of SPA architecture with relevant JS frameworks (Angular, React, etc.)

    • Experience working in diverse technical configurations, technologies and processing environments

    • Experience using modern software engineering and product development tools including Agile, Continuous Integration, Continuous Delivery, DevOps etc.

    • Experience in reviewing the work of others for architectural compliance

    • Experience working with customers and guiding technical conversations utilizing excellent written and verbal communication skills

    • Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation

    • Strong sense of accountability and ownership

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