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Desktop Support Engineer

Location : Dalton MA
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Desktop Support Engineer


Our client is a fully integrated supplier of secure, durable and well-designed banknotes for central banks all over the world.  We are a pioneer in advanced micro-optics technology for securing banknotes, offering features that do not exist elsewhere. A strong, stable organization with a firm commitment to collaboration and growth, we invite you to join us for a fulfilling career opportunity located in Dalton, MA.


  • Provide 2 & 3rd level technical guidance and support to all associates to ensure effective and efficient incident response

  • Act as an escalation point for other members of the team who need assistance in managing a request or incident.

  • Identify and mitigate risk through the understanding of Information Security best practices.

  • Identify technical support trends, determine root cause and potential solutions addressing issues promptly and appropriately

  • Participate in Asset Management efforts of IT equipment and software licensing to ensure all equipment is properly accounted for.

  • Troubleshoots user support inquires including but not limited to hardware, software and telecommunication issues

  • Installing, configuring, and maintaining client hardware including but not limited to laptops, desktops, printers, MFD/MFP’s, IP Phones, mobile devices, encrypted thumb drives to maintain company standards, security and compliance

  • Participate in assigned audit tasks to maintain a secure and compliant environment

  • Lead or coordinate local efforts related to the implementation of new technologies to improve service and support.

Required Qualifications :


Knowledge (Education/Training) or equivalent:


  • Associates Degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS. Bachelor’s degree preferred. Years of experience may be accepted in lieu of a degree.

  • 3+ years of relevant experience in a technical support role

  • 3+ years of experience with modern Windows desktop operating systems



  • Microsoft Modern Desktop Administrator Associate

  • Relevant technical certifications from companies such as Microsoft or CompTIA

  • Fluent in English and local language when applicable


Technical and other Experience, Skills and Characteristics (e.g. statistical analysis, project management, initiative):


·        Working knowledge of Microsoft based Client Operating Systems

·        Experience migrating from a Microsoft Windows 7 to Windows 10 platform is a plus

·        Experience installing, maintaining and supporting Microsoft Office/O365 applications

·        Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.

·        Excellent oral and written communication

·        Experience with common technologies used within manufacturing operations and office environments

·        Experience working in an enterprise ticketing system such as Service Now, Marval, or Remedy

·        Intermediate understanding of client computer network and server connectivity

·        Working knowledge of end point deployment tools

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