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Customer Success Associate

Location : Turners Falls, MA
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 2+
Required Education : High School Diploma or equivalent
Travel : No
Relocation : No

Job Description :
United Personnel is seeking a Customer Success Associate (Renewal Coordinator) for a local nonprofit focused on education. This is a great full-time, temporary opportunity to join a fantastic organization. You will be responsible for carrying out client management and sales strategies that are proactive and responsive to existing customer needs and CSR growth metrics. 

 

Length: Temporary through June at minimum

Hours: Monday through Friday, 8am to 4:30pm

Pay: $17.50-18.73/hour

 

This position maintains client relationships with customers and promotes the sale of additional services. 

 

In this role, you will: 



  • Gather customer data and implement proactive and responsive client management strategies

  • Conduct renewal calls with customers to promote and coordinate purchase of additional services

  • Enter and maintain customer data in Salesforce

  • Identify and contact schools for additional contracted services

  • Utilize Salesforce client data to provide on-going support to customers

  • Remain up to date on all services

  • Provide assistance to team members

  • Perform effectively as a team player in a highly collaborative environment

  • Appreciate and value diversity


Required Qualifications :


  • Minimum of high school diploma or equivalent

  • 2 years of experience in sales and customer service

  • Excellent verbal and written communication skills

  • Highly organized

  • Work well in a highly collaborative environment

  • High attention to detail

  • Exemplary customer service and problem solving skills

  • Ability to prioritize and multi-task

  • Proficiency with MS Office and Google Suite

  • Demonstrated interest in education and organization's mission


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