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Customer Service Representative

Location : Westfield, MA
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 1+
Required Education : High school diploma or equivalent
Travel : No
Relocation : No

Job Description :

United Personnel is seeking a Customer Service Representative for a local manufacturer in Westfield, MA. This is a full-time, temp-to hire opportunity. The ideal candidate will have experience in customer service, writing orders and pricing, and be a team player who is able to prioritize and multi-task. 

Scope of Position:

Provide assistance to client representatives, customers, and employees while demonstrating a positive attitude.  Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.


Essential Duties and Responsibilities:

·         Answer phone and E-mail inquiries in a timely manner

·         Provide information concerning products

·         Process incoming orders for unit accuracy, pricing, and shipping information

·         Enter orders into Friedman system

·         Review information before sending to Credit/Factory

·         Identify and resolve inquiries from representatives/customers relating to products

·         Guide representatives and distributors in use of Sales Assistant Specifier

·         Monitor fax machines for orders

·         Maintain an orderly work area

·         Keep filing and paperwork up-to-date

·         Complete special projects as needed

·         Assist other team members when work permits

·         Perform similar or related duties as required or requested


Required Qualifications :

Position Requirements:

·         High School Diploma or GED

·         Experience in writing orders and pricing a plus

·         Able to use computer software including Excel, Outlook, PowerPoint, and Word

·         Ambitious, organized, and detail-oriented

·         Team player who works well with others

·         Able to function under pressure

·         Able to prioritize and multitask

·         Must understand and adhere to Company policies



Temp to hire


1st shift

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