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Customer Service Representative

Location : Westfield, MA
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 1+
Required Education : High school diploma or equivalent
Travel : No
Relocation : No

Job Description :

United Personnel is seeking a Customer Service Representative for a local manufacturer in Westfield, MA. This is a full-time, temp-to hire opportunity. The ideal candidate will have experience in customer service, writing orders and pricing, and be a team player who is able to prioritize and multi-task. 




Scope of Position:


Provide assistance to client representatives, customers, and employees while demonstrating a positive attitude.  Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.


 


Essential Duties and Responsibilities:


·         Answer phone and E-mail inquiries in a timely manner


·         Provide information concerning products


·         Process incoming orders for unit accuracy, pricing, and shipping information


·         Enter orders into Friedman system


·         Review information before sending to Credit/Factory


·         Identify and resolve inquiries from representatives/customers relating to products


·         Guide representatives and distributors in use of Sales Assistant Specifier


·         Monitor fax machines for orders


·         Maintain an orderly work area


·         Keep filing and paperwork up-to-date


·         Complete special projects as needed


·         Assist other team members when work permits


·         Perform similar or related duties as required or requested


 


Required Qualifications :

Position Requirements:


·         High School Diploma or GED


·         Experience in writing orders and pricing a plus


·         Able to use computer software including Excel, Outlook, PowerPoint, and Word


·         Ambitious, organized, and detail-oriented


·         Team player who works well with others


·         Able to function under pressure


·         Able to prioritize and multitask


·         Must understand and adhere to Company policies


 


 


Temp to hire


$16-18/hr


1st shift


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