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Customer Service Representative

Location : Westfield, MA
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 2+
Required Education : High School Diploma or equivalent
Travel : No
Relocation : No

Job Description :

United Personnel is seeking two customer service representatives for a local client based in Westfield, MA. These are full time, permanent opportunities. If you have great customer service skills, are ambitious, organized, and attentive to detail, apply today! 


Scope of Position:

Provide assistance to representatives, customers, and employees while demonstrating a positive attitude.  Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.


Essential Duties and Responsibilities:

·         Answer phone and E-mail inquiries in a timely manner

·         Provide information concerning products

·         Process incoming orders for unit accuracy, pricing, and shipping information

·         Enter orders into Friedman system

·         Review information before sending to Credit/Factory

·         Identify and resolve inquiries from representatives/customers relating to products

·         Guide representatives and distributors in use of Sales Assistant Specifier

·         Monitor fax machines for orders

·         Maintain an orderly work area

·         Keep filing and paperwork up-to-date

·         Complete special projects as needed

·         Assist other team members when work permits

·         Perform similar or related duties as required or requested

Required Qualifications :

Position Requirements:

·         High School Diploma or GED

·         Experience in writing orders and pricing a plus

·         Able to use computer software including Excel, Outlook, PowerPoint, and Word

·         Ambitious, organized, and detail-oriented

·         Team player who works well with others

·         Able to function under pressure

·         Able to prioritize and multitask

·         Must understand and adhere to Company policies

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