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Customer Service Representative

Location : Springfield, MA
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

United Personnel is seeking a Customer Service Representative for a client in Springfield, MA. This temp to hire opportunity is at a $16/hour pay rate and looking to start ASAP! Hours are 8:00AM-4:30PM.


 


GENERAL DUTIES
THIS POSITION IS RESPONSIBLE FOR AND ACCOUNTABLE FOR THE TIMELY RESOLUTION OF CUSTOMER CONCERNS. THE GOAL IS TO ENSURE CUSTOMER
SATISFACTION, BY ADHERING TO THE COMPANY PROCEDURES WHILE STRIVING TO BE THE CUSTOMER S SUPPLIER OF CHOICE.



ROLE AND RESPONSIBILITIES



  • Interact with customers via email, phone and in person to provide support and information on products and order updates.

  • Collect (via email, phone, in-person or fax) and enter orders for new or repeat products.

  • Process and track customer orders in accordance with established procedures, using industry specific program

  • Maintain customer order files and related documents.

  • Field customer questions and complaints, forward to appropriate staff when necessary.

  • Communicate with customers regarding orders, pricing, transportation, outstanding invoices, etc.


Required Qualifications :
REQUIREMENTS



  • High School Diploma

  • 1-2 years in customer service field preferred

  • Excellent communication skills

  • Strong interpersonal, organizational, and time management skills


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