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Collections Specialist

Location : East Longmeadow, MA
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 1-3
Required Education : Associates
Travel : No
Relocation : No

Job Description :

United Personnel is seeking a dedicated Collections Specialist for a local manufacturer. The ideal candidate will have extensive collections knowledge in a commercial/retail setting, SAP experience, demonstrated capability with MS Excel at an advanced level, outstanding customer service skills, and a desire to work with a team!


This position reports to the AP/AR Manager and is responsible for the collection of outstanding accounts receivables from our customers.  There will also be other aspects of accounts receivable, including some billing of the customers, sending out statements, resolving collection issues, and backup for cash posting.

What you’ll do as a Collections Specialist:

  • Review accounts receivable aging and monitor accounts to determine overdue items

  • Contact customers to inquire about overdue payments

  • Resolve customer billing and collection issues

  • Reporting on collection activity

  • Assist in managing claims and deductions on customer payments

  • Backup for cash posting


Required Qualifications :

We’re looking for someone who has knowledge of and experience with:

  • Associates Degree in Accounting or Finance preferred

  • 1-3 years of experience with accounts receivable collections 

  • Strong knowledge of accounts receivable policies, procedures and internal controls

  • Experience with accounts receivable processing in an SAP environment a plus

  • Experience with large retail customers a plus

  • Experience with Exceedra/MEI process a plus

  • Proficient with MS Office, including experience with Excel

  • Strong communication and negotiation skills; both verbal and written

  • Exceptional customer service mindset and attention to detail

  • Ability to work independently and meet deadlines in a rapidly changing team environment

  • Good organizational skills and the ability to manage multiple priorities in a proactive manner

  • Demonstrates an understanding of the various aspects of A/R, and how it relates to the company’s operational and financial processes


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