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Account Manager

Location : Springfield, MA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3+
Required Education : Bachelor's
Travel : No
Relocation : No

Job Description :

Are you passionate about working with a variety of clients and managing key accounts? Are you a detail-oriented individual who goes the extra mile to see a client—and your team—succeed?  The Account Manager is responsible for providing, among other responsibilities, client support, ongoing communication, research, crafting proposals and presentations, and facilitating workflow within the agency. You’d work with a specific group of our great clients.


 


Responsibilities


  • Key account lead for specified clients

  • Drive the strategic plan for managed clients

  • Partner with the account team to oversee client-related work

  • Run client meetings

  • Be responsible for facilitating meeting agendas, recaps, and status reports

  • Generate scope of work and develop sound creative briefs

  • Craft business communications to clients, vendors, and other external stakeholders

  • Proofread and edit client deliverables prepared by other writers in support of your client accounts

  • Work with internal departments to manage in-house creative deliverables, including timelines, deadlines, and presentations

  • Administrative duties including completing status reports and developing thoughtful proposals and presentations


Required Qualifications :


  • A passion for all facets of communications

  • Strong organizational, presentation and writing skills

  • Amazing attention to detail

  • Great proofreading skills

  • Ability to manage and maintain multiple key accounts simultaneously and meet strict deadlines

  • Talent to develop rapport with clients through providing day-to-day client contact, managing the relationship & expectations, and troubleshooting with vendors when necessary

  • Strong verbal and written communications skills, including meeting facilitation and presentations

  • Ability to work independently and cooperatively with a team in a creative and fun working environment

  • Ability to receive and grow from constructive feedback from the team and clients

  • Exhibit a sense of urgency and strong commitment to quality

  • Integrity, professionalism, discretion, and ability to maintain confidentiality

  • Understanding of agency capabilities, vision & mission, and utilizes agency resources/tools appropriately and efficiently

  • Extreme proficiency in Microsoft Office Suite


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