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Technical Support Analyst

Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Our Client located in Rocky Hill CT has a need for a Technical Support Analyst on their Infrastructure Team to provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and applications. You will also be responsible for responding to, documenting and resolving service tickets in a timely manner. 


The Technical Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and training others on new technologies.

As Part Of Our Team, You’ll Enjoy



    • The hustle of a lean team with the impact of a global business.

    • Tremendous opportunity to solve some of the industry’s most exciting problems.

    • Working with an extraordinary team of highly talented, smart, creative, fun and highly motivated people.

    • Great work space and competitive benefits.




Responsibilities



    • Provide exceptional customer service in person, phone, email and instant messaging as appropriate

    • Resolve help desk issues including troubleshooting hardware and application issues

    • Perform user administration duties

    • Set up new user access and hardware




Skill And Experience Requirements



    • 1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment required.

    • Microsoft Office 365 Suite: Outlook, Teams, Excel, PowerPoint

    • Windows 10

    • Windows Server 2012, 2012R2 and 2016

    • Remote Desktop support

    • Active Directory

    • Office365 administration

    • Patch management

    • Advanced printer / peripheral device / mobile device troubleshooting

    • Basic knowledge of TCP/IP, DNS and DHCP.




Desired Skills



    • SSL certificate installation

    • Experience with MFA technologies

    • Experience with VPN appliances and clients

    • Experience with cloud based infrastructures such as AWS or Azure

    • Basic knowledge of firewall rules: hardware and Web Application Firewall






Excellent interpersonal communication with strong verbal/written English skills.


Required Qualifications :
Skill And Experience Requirements



    • 1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment required.

    • Microsoft Office 365 Suite: Outlook, Teams, Excel, PowerPoint

    • Windows 10

    • Windows Server 2012, 2012R2 and 2016

    • Remote Desktop support

    • Active Directory

    • Office365 administration

    • Patch management

    • Advanced printer / peripheral device / mobile device troubleshooting

    • Basic knowledge of TCP/IP, DNS and DHCP.




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