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Customer Service Rep - Bilingual (Mandarin)

Location : Springfield, MA
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :

This is a great opportunity for someone with solid bilingual (Mandarin) customer service skills! The ideal candidate in this position will enjoy working to provide customer service in support of student health products.   



Essential Job Duties and Responsibilities:
• Learning the basics of insurance
• Understand the student health insurance products serviced 
• Learning to navigate the LuminX claim system
• Understand the customer service process
• Meet and/or exceed productivity standards
• Provide accurate responses to callers
• Demonstrate a sense of urgency to ensure calls are answered within queue standards
• Adhere to deadlines/turn-around times
• Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
• Ability to multi task
• Ensure that all voicemail messages are obtained, and calls are returned within 24 hours
• Consistently maintain a positive and professional attitude
• Communicates issues, concerns etc. to supervisor
• Respond to email inquiries in a timely and professional manner
• Assist with translation of documents
• Perform other duties as assigned, or as situation dictates

Required Qualifications :
Minimum Qualifications:
• Bilingual, English and Mandarin strongly preferred
• Possess effective communication skills and be patient, resilient and stress tolerant
• A minimum of one years’ work experience in customer service preferably working in a health insurance setting, medical billing office, coding with a health care provider or related field
• Customer-focused with a genuine interest in helping others
• Cooperative and enjoy working with others as part of a team
• Mature, responsible and dependable with focus and attention to detail 

• Above average computer proficiency skills with ability to type 

• Stable work history
• Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service
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